Creating strong client experiences can be quite simple. One way to do this is to be accessible. If you’ve ever scrambled to find someone’s email…
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A recent Yahoo posting reminded me of something we often discuss with our individual sales coaching clients – the need for what is often called…
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I recently had the pleasure of hearing Boston Celtics President Rich Gotham speak to a group of law firm business development and sales professionals at…
As I watch the 2013 baseball season unfold it reminds me that baseball is not only a lot like business development, it’s also a business…
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Bloomberg BusinessWeek’s May 6 issue focuses on “Big Law’s” need to wake up and build strong leadership citing the demise of some impressive firms over…
Every once in a while we get reminded of how important client service really is, particularly for those of us in the service business. We…
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