Excited about launching a new client team program, an 800-lawyer firm had everything in place. Leadership from the top and key stakeholders were strongly supporting…
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It’s really quite simple and yet over and over we continue to hear that of all professional services firms, law firms—specifically the legal professionals, are…
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I feel compelled to write this post about the importance of the relationship partner paying attention to the client relationship. In the past twelve months,…
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As suggested by the question marks in the title, this following post is intended to be a thought-piece…not a recommendation for the entire legal industry.…
One of the many painful lessons learned by the legal industry from the recession is that the key to economic success is a focus on…
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Sitting in a client team meeting recently and listening to the lead partner confidently discuss his knowledge of the client and how the team can…