LawVision INSIGHTS Blog

Archive for Client Service Category

Posted In: ALSP, Client Service, NewLaw Business Models, Pricing Strategy, Profitability

Your Clients Are Not Stupid; Stop Rate-Hiking as if You Think They Are

This article was first published April 20, 2021 in PinHawk’s Legal Administrator Daily. A good friend of mine who’s founded and served as

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Posted In: Business Development, Client Service, Legal Sales, Team Performance

The Evolution of the Law Firm Client Team

This article was first published February 23, 2021 in PinHawk’s Legal Administrator Daily. Remember when “client team” referred to just the attorney’s billing

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Posted In: Business Development, Client Service, Legal Sales

Creating a Client Advisory Board for Your Law Firm

This post was first published February 9, 2021 by PinHawk’s Law Firm Marketing Brief. Client Advisory Boards can help your firm stay on

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Posted In: Business Development, Client Service, Legal Sales

Want to Increase New Revenue at your Law Firm? Improve Your Cognitive Empathy

Recently, a client of mine (let’s call her Barbara) created a diagram for a prospect (Gary).  It included a decision tree and pros

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Posted In: Business Development, Client Service

Law Firm Sales: Engaging with Clients to Drive Revenue

This post originally appeared September 14, 2020 in PinHawk’s Law Firm Marketing Brief. No matter which time of year you choose to conduct

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Posted In: Business Development, Client Service

Driving Law Firm Revenues: Quick Tips for Making Client Teams Successful

By Silvia Coulter and Steve Bell This article was originally published through PinHawk’s Legal Administrator Daily on August 17, 2020. Studies in the legal

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Posted In: Business Development, Client Service

Client Feedback: Considerations for Client/Referral Source Selection Process

This article was originally published through PinHawk’s Legal Administrator Daily on August 11, 2020. Below are suggestions for consideration when choosing clients to include

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Posted In: Business Development, Client Service, Law Firm Resilience, Legal Sales

Law Firm Sales: Keeping in Touch is Everyone’s Job

I felt compelled to write this blog about keeping in touch. I am amazed at how many people who have been laid off

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Posted In: Business Development, Client Service

Little Things Mean a Lot

By Steve Bell and Silvia Coulter In a soon-to-be-published book about strategic account management (sometimes called “key client planning”) for law firms, we

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Posted In: Business Development, Client Service, Legal Sales

Ten Tips to Add Octane to Your Business Development/Client Retention Activities

In tough economic times, business development takes on added importance. Here are some truly simple, yet often overlooked ways of adding some fuel

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