Posted In: Client Service
In the Rush to Inform, Don’t Forget to Differentiate
TV advertisers have been rushing to convey “we’re all in this together” COVID-19 messages. The sentiment surely is intended to soothe a rattled
LawVision INSIGHTS Blog
Posts Tagged ‘client service’
Posted In: Leadership Support & Development, Strategic Planning
The Legal Profession in a “Post-COVID” World – Part 3, The Changing Nature of the Firm
By Joe Altonji, Mike Short, Mark Medice and Yvonne Nath In our COVID-19 Recovery Playbook, we provided our thinking for firm leadership on
Posted In: Business Development, Client Service
Law Firm Business Development: Turn the Client’s Strategy Into Your Business Development Strategy
Ask your clients for a copy of their strategic plan, or at the very least, a copy of the executive summary of the
Posted In: Business Development, Client Service, Organizational Structure
From Client Teams to Strategic Account Management: Measuring the Costs and Returns of SAM
Second of two blog posts by LawVision’s Steve Bell, Silvia Coulter and Yvonne Nath In our previous blog post, we noted the emergence
Posted In: Business Development, Client Service
Law Firm Business Development: Taking Your Role as a Business Developer to Higher Levels
“I need the client development professionals to get us 90%, or at least 80%, of the way to the finish line!” This is
Posted In: Business Development, Client Service, Leadership Support & Development
Law Firm Sales: The Time is Now to Hire a Key Account Sales Executive
A multi-million dollar revenue-generating client deserves a strategic account manager. This is someone who day to day is building relationships across the client
Posted In: Leadership Support & Development, Pricing Strategy, Strategic Planning
Help for the Frustrated Managing Partner – A Simple Framework for Coaching Timid Partners on Pricing Negotiations
There may not be another industry that self-commoditizes like legal, primarily because so many Partners choose to compete solely on price. While price
Posted In: Legal Project Management
The Evolution of LPM – Performance & Expectations
A year ago, I wrote that virtually every article in the legal press mentioned the need for new service delivery approaches, including legal project
Posted In: Client Service
A Legal Sales Client Team Story (aka Strategic Account Team Must-Haves)
Excited about launching a new client team program, an 800-lawyer firm had everything in place. Leadership from the top and key stakeholders were
Posted In: Strategic Planning
It’s Three Weeks into Decade Two. Do You Know Where Your Firm Is?
We’re just three weeks into the second decade since the crash of Lehman and the end of life as we once knew it