Receiving acknowledgement for a job well done, or for helping another business colleague or contact, or for ongoing work received from a client, is rewarding…
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“Commitment to help.” This is, according to BTI Consulting CEO Michael Rynowecer, one of the top attributes that buyers demand from their law firms. That’s…
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To protect existing revenue streams, successful law firms invest heavily in client service, satisfaction, and relationships. But what about future revenue streams (aka prospective clients)?…
There are limited ways for a law firm to differentiate from other firms. After all, the practice of law is basically the sale of hours…
A number of scholars have studied relationship development and the science/psychology around building relationships. Whether the perspective is from a psychology viewpoint using tools like…
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Think about a time that you’ve reached out to a prospective client and received no response. There are many reasons voicemails and emails go unreturned.…
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