If you don’t know what CX is . . . you need to read this!
There are limited ways for a law firm to differentiate from other firms. After all, the practice of law is basically the sale of hours…
There are limited ways for a law firm to differentiate from other firms. After all, the practice of law is basically the sale of hours…
As any Manhattanite will tell you, it doesn’t take long to walk 10 short north-south blocks. It’s less than half a mile. But when you’re…
As soon as a new lawyer joins a law firm, they get wind of the fact that acquiring new clients and finding new work at…
Perhaps not surprisingly, two of the most frequent and challenging requests we currently receive are for assistance with “thinking through growth questions” (aka, “mergers and…
Pricing is a vital topic today. And firms are often surprised when told that their current pricing approach costs them multiple millions of dollars annually,…
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In the first full pandemic year, law firm pricing outpaced inflation. It seemed that law firms couldn’t lose. It’s a new day, though, and 2023…
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