Recently I was at a client coaching meeting with a very savvy rainmaker who, prior to his return to the law firm side, had been…
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We’ve all experienced some degree of exceptional service, and perhaps taken note and provided a 5-Star rating on a satisfaction survey or rewarded the behavior…
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At a recent General Counsel/Managing Partner Forum, General Counsels urged Managing Partners to come visit them to share insights and musings about the industry. Managing…
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Rainmaking has changed in the past five years. Today, a new breed of Rainmaker has evolved and rules the leader board at most firms. Of…
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Creating strong client experiences can be quite simple. One way to do this is to be accessible. If you’ve ever scrambled to find someone’s email…
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In discussing business development, I’m often asked, “how do I know if people are actually reading my emails?” To me, the more appropriate question is…
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