Posted In: Business Development, Client Service
By Silvia L. Coulter on September 24, 2020
This article was originally published through PinHawk’s Legal Administrator Daily on August 11, 2020. Below are suggestions for consideration when choosing clients to include
Posted In: Business Development, Client Service, Law Firm Resilience, Legal Sales
By Silvia L. Coulter on August 24, 2020
I felt compelled to write this blog about keeping in touch. I am amazed at how many people who have been laid off
Posted In: Business Development, Client Service
By Steven M. Bell on August 10, 2020
By Steve Bell and Silvia Coulter In a soon-to-be-published book about strategic account management (sometimes called “key client planning”) for law firms, we
Posted In: Business Development, Client Service, Legal Sales
By Silvia L. Coulter on July 13, 2020
In tough economic times, business development takes on added importance. Here are some truly simple, yet often overlooked ways of adding some fuel
Posted In: Client Service, Legal Project Management, Profitability
By Susan Raridon Lambreth on July 6, 2020
Despite social distancing, working remotely, and the reeling economic environment, law firms must continue to provide exceptional service to their clients. Even as
Posted In: Business Development, Client Service, Legal Sales
By LawVision on July 6, 2020
During the battle of Bunker Hill in the revolutionary war, General George Washington launched three failed attempts to take control of the high
Posted In: Client Service, Culture & Diversity, Leadership Support & Development, Team Performance
By LawVision on June 29, 2020
By Yvonne Nath and guest author Cole Silver, Chief Client Officer at Blank Rome LLP You can detect a firm’s culture through its
Posted In: Business Development, Client Service
By Steven M. Bell on June 29, 2020
By now, your firm and its lawyers have decided whether or not it is appropriate to reach out to clients and prospective clients
Posted In: Business Development, Client Service
By Silvia L. Coulter on June 29, 2020
We have the opportunity to work with many great partners from many firms to help them with their relationship-building and sales pursuits. One
Posted In: Business Development, Client Service
By LawVision on June 9, 2020
As I referenced in my March blog, there has been a shift in law firms over the past few years from individual-focused business