We’ve all experienced some degree of exceptional service, and perhaps taken note and provided a 5-Star rating on a satisfaction survey or rewarded the behavior…
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Last fall, I wrote that it “turned out numbers do matter.” It was in response to an overwhelming turnout for a one-hour webinar where I…
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A series of life events have forced me to make little changes in how I do things – changes you would never normally consider unless…
At a recent General Counsel/Managing Partner Forum, General Counsels urged Managing Partners to come visit them to share insights and musings about the industry. Managing…
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Rainmaking has changed in the past five years. Today, a new breed of Rainmaker has evolved and rules the leader board at most firms. Of…
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In my last post I wrote about expense control and efficiency creation under the theme and title that “It’s Time to Spend Money to Make…