Posted In: Client Service, Compensation & Performance, Leadership Support & Development, Strategic Planning
By Joseph B. Altonji on August 9, 2017
It’s hard to believe the inflection point that marked the beginning of so much change in the legal world occurred ten years ago
Posted In: Business Development, Client Service
By LawVision on May 30, 2017
I attended one of the best General Counsel panels ever this month at LSSO’s Raindance conference (which is, by the way, the best law
Posted In: Client Service
By Jim Cranston on May 24, 2017
“Can anyone give us an example of a non-legal service that you love”? The question was posed by John Cunningham to the four
Posted In: Business Development, Client Service
By LawVision on April 19, 2017
Over the course of the past decade law firm leaders have told my colleagues and me “we need to do something different” to
Posted In: Client Service, Strategic Planning
By Joseph B. Altonji on April 14, 2017
My wife and I had a recent real estate experience that illustrates an underlying challenge for law firms when it comes to
Posted In: Client Service, Strategic Planning
By Joseph B. Altonji on February 15, 2017
Client satisfaction is dead – or you may be, if that is your primary focus as an organization. This seemingly radical statement is
Posted In: Business Development, Client Service
By LawVision on August 9, 2016
This is it, folks, this is what it’s all about.… This is for the whole megillah, for the whole ball of wax,
Posted In: Business Development, Client Service
By LawVision on August 4, 2016
Solving a client’s business issues if you don’t know the solutions or services your firm has to offer can be like trying to
Posted In: Client Service, Research, Intelligence & Data Science
By Silvia L. Coulter on June 22, 2016
Sitting in a client team meeting recently and listening to the lead partner confidently discuss his knowledge of the client and how the
Posted In: Business Development, Client Service, Research, Intelligence & Data Science, Strategic Planning
By LawVision on April 13, 2016
Well, first of all, China IS big. With nearly 1.5 billion people and an economy whose growth has outpaced that of the U.S.