Posted In: Client Service, Strategic Planning
Client Satisfaction is Dead…
Client satisfaction is dead – or you may be, if that is your primary focus as an organization. This seemingly radical statement is
Posted In: Client Service, Strategic Planning
By Joseph B. Altonji on February 15, 2017
Client satisfaction is dead – or you may be, if that is your primary focus as an organization. This seemingly radical statement is
Posted In: Strategic Planning
By Joseph B. Altonji on January 13, 2017
2017 has arrived, and already the year is looking like one of change outside the narrow bounds of the legal profession: The Cubs
Posted In: Leadership Support & Development, Organizational Structure, Strategic Planning
By Joseph B. Altonji on November 18, 2016
A few weeks ago, while facilitating an All-Lawyer retreat, I had an interesting ah-hah moment. This was an unusual retreat. In the course
Posted In: Strategic Planning
By Joseph B. Altonji on October 12, 2016
Can it really be Fall again? Some of us have hardly noticed, being more astonished by the Cubs in the playoffs, or perhaps
Posted In: Leadership Support & Development, Strategic Planning, Talent Strategy
By Joseph B. Altonji on August 2, 2016
Over the past two weeks Americans have witnessed the culmination of our presidential nominating process, and the launch of the general election campaign.
Posted In: Strategic Planning
By Joseph B. Altonji on May 17, 2016
It seems law firms everywhere are going back to basics. Who are we and where are we going? What is our strategy? What
Posted In: Strategic Planning, Talent Strategy
By Joseph B. Altonji on March 17, 2016
In multiple posts over the last several weeks, including “Succession Planning Challenges – No Surprises Here” and “The Impact of Succession Challenges in
Posted In: Mergers & Acquisitions, Practice Group Management, Research, Intelligence & Data Science, Strategic Planning
By Joseph B. Altonji on February 2, 2016
The creative and entrepreneurial juices in the legal industry are boiling in the early days of 2016, particularly in the litigation space. One
Posted In: Strategic Planning
By Joseph B. Altonji on January 6, 2016
As we enter 2016, continued uncertainty hovers over the legal industry, fueled in part by uncertainty in the greater national and world economies
Posted In: Compensation & Performance, Strategic Planning
By Joseph B. Altonji on December 11, 2015
In my last two posts, “The Perils of Law Firm Profitability… And Thoughts on Best Practices,” and its follow-up, “Second Thoughts,” I discussed