Want Loyal Clients? Give Them a “Wow” Moment
Think about your most valuable client—a client you’d hate to lose. Can you recall a time you went way above and beyond for that client? Something…
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Think about your most valuable client—a client you’d hate to lose. Can you recall a time you went way above and beyond for that client? Something…
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What is your firm known for? If a prospective client asked what truly sets you apart from your competitors, how confidently—and convincingly—could you answer? Most…
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A new year presents a valuable opportunity to strengthen client relationships and ensure alignment with their evolving needs. As a trusted advisor, it’s essential to…
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In today’s competitive legal market, simply knowing people isn’t enough. I often hear from clients, “She’ll definitely call me if she ever has a legal…
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Navigating a business development lunch, especially with a pivotal figure like a new General Counsel (GC), can be a blend of excitement and apprehension. Recently,…
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As I sat down to begin the workshop, my client provided me with some insights about their team. I listened attentively as they shared anecdotes…