Creating strong client experiences can be quite simple. One way to do this is to be accessible. If you’ve ever scrambled to find someone’s email…
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Whenever the growth in demand for legal services slows (and it cannot get much slower than right now), we hear from many law firm management…
My colleague, Jessa Baker, and I have discussed promoting a culture of efficiency in our last few blogs. In Jessa’s most recent blog, Keith Maziarek,…
Over many years of working in the legal industry, I have often been struck by the stark differences between firms that seem to constantly move…
A recent Yahoo posting reminded me of something we often discuss with our individual sales coaching clients – the need for what is often called…
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I led a webinar on succession planning around key client relationships last week. The key themes from my presentation were focused on the fact that…