Posted In: Business Development
Develop Loyal Clients by Creating a “Wow” Factor
We’ve all experienced some degree of exceptional service, and perhaps taken note and provided a 5-Star rating on a satisfaction survey or rewarded
LawVision INSIGHTS Blog
Posted In: Strategic Planning
Revisiting the Idea that Numbers Do Matter
Last fall, I wrote that it “turned out numbers do matter.” It was in response to an overwhelming turnout for a one-hour webinar
Posted In: Business Development
Law Firm Business Development: The Cross-Selling Conundrum
Cross-selling is one critical component of a successful business development strategy at professional services firms. As any law firm CMO/CBDO knows, cross-disciplinary cooperation
Posted In: Assessments, Business Development, Culture & Diversity, Practice Group Management, Strategic Planning
Leading Through Market Disruption: Why Follow the Leader Is a Game of the Past
Imitation may be the greatest form of flattery, but it is one of the worst approaches to establishing market leadership in today’s rapidly
Posted In: Business Development
Two New Tools that Save me Time for Business Development
When I ask lawyers to identify their biggest obstacle to business development, the most frequent response I get is “lack of time.” I’ve
Posted In: Culture & Diversity, Strategic Planning
Change is Hard. Strategic Change is Harder…
A series of life events have forced me to make little changes in how I do things – changes you would never normally
Posted In: Business Development
Law Firm Client Meetings
At a recent General Counsel/Managing Partner Forum, General Counsels urged Managing Partners to come visit them to share insights and musings about the
Posted In: Practice Group Management, Strategic Planning, Talent Strategy
Promoting a Culture of Efficiency in Law Firms: The Link to Retaining Talent
In our most recent blogs, my colleague Carla Landry and I examined how law firms can successfully promote a culture of efficiency. A
Posted In: Business Development
Today’s New Breed of Rainmaker
Rainmaking has changed in the past five years. Today, a new breed of Rainmaker has evolved and rules the leader board at most
Posted In: Practice Group Management, Strategic Planning
Strategically Reducing Fixed Overhead
In my last post I wrote about expense control and efficiency creation under the theme and title that “It’s Time to Spend Money